Ensuring Seamless Communication and Collaboration

In today's fast-paced business environment, there is little room or patience to put up with technology that doesn’t work as it should. When teams work with remote groups inside and outside the organization, continuous operation of conference room AV systems is critical. Whether for conference room presentations, boardroom meetings, or classroom training, AV systems have become a mission-critical resource to organizations. 

A team that steps into a room where the audio or video doesn't work correctly burns valuable time, ultimately resulting in lost productivity and increased costs. Recognizing this need, PCD offers a Continuing Support Program designed to maximize your AV system's uptime and minimize maintenance hassles. Explore the details of this program below.

SEE ALSO: Optimizing Your Conference Room AV: A Guide for Businesses

Why Invest in this Program?

AV systems need skilled and specialized support teams. The trend in the industry for AV and IT support is toward managed services, where companies can budget their support expenses and minimize the need to maintain large support staff for their AV infrastructure. Managed support providers maintain state-of-the-art skill sets and invest in remote support systems to monitor and maintain AV system uptime efficiently and cost-effectively.

Key Features of the PCD Continuing Support Program

Proactive AV System Monitoring: With a dedicated team of experts, PCD offers 8 x 5 monitoring, ensuring potential issues are identified and addressed promptly. This proactive approach means many problems are resolved even before they impact your meetings.

Swift Remote Engagement: In the event of confirmed failures, the support team engages remotely within just two business hours. This rapid response ensures minimal disruption to your business operations.

On-Site Technician Support: While 30-50% of issues can be remedied remotely, for those that can't be, PCD dispatches an on-site technician within two business days, ensuring your conference room AV system is back up and running in no time.

Annual Training and Regular Reporting: PCD believes in empowering its clients. A yearly training session ensures your team knows how to get the best out of your AV system. 

Instant Remote Helpdesk: An innovative feature, the remote helpdesk offers instant access via a QR code, making it easier than ever to get the support you need when you need it.

Addressing Common Concerns

System Security: PCD leverages industry-standard protocols to ensure the system remains secure on your network.

Uptime Improvement: With the Network Operations Center team monitoring your rooms, proactive issue identification and resolution mean improved uptime for your conference room AV systems.

Budget Concerns: PCD offers a clear ROI comparison, showcasing cost reductions of 15-20% over the system's life when using the program. Plus, with options like AVaaS (Audio Video as a Service), budgeting becomes more flexible and manageable.

PCD's Continuing Support Program offers the perfect blend of proactive monitoring, swift support, and transparent reporting, all wrapped up in a budget-friendly package. Want to learn more about keeping your AV systems running for maximum productivity? Give us a call or fill out our online contact form here. We look forward to hearing from you.